Best 5 AI Tools to Automate Your Customer Service

The digital era we are living in constantly demands change, and to name it better, to evolve. Now and then, something new is introduced in the market to improve how the digital world is performing, but everything else has taken a back seat with the introduction of AI (Artificial Intelligence).

The invention of AI is changing every aspect of digital world, but its best impact is seen in improving customer service. Before the introduction of AI customer service agent, catering to customers has always been a tedious task, despite the size and strength of the businesses. Now, this very issue is being addressed like never before, and there are now plenty of tools to automate customer service for your business. 

AI Tools to Automate Customer Service

As we have gotten a few options, we will try to cover the best ones that align perfectly with the needs of customer service operations. 

Zendesk is perhaps the first name you will see in any list. It is a robust AI solution that is ideal for businesses dealing with the high volume of customer queries on different channels, including social media. It is highly appreciated for its advanced ticketing systems and for managing customers’ interactions on every channel. While responding instantly to customer queries, its advanced system also helps with maintaining consistency. 

This is an ideal AI model for small businesses with smaller teams, as it focuses on email-based support, operating directly within Gmail. Companies or businesses using Gmail as their main way to respond to queries can find Hiver extremely helpful as it uses shared inboxes. It organizes the customer queries in a way that makes it easier to track them and assign them to the concerned team, making the response time faster. 

Sprinklr is a great choice for businesses that are looking to integrate a chatbot into their system. It reduced the time of addressing the customers’ concerns and supports quality management. Sprinklr is designed in a way that it is not only capable of resolving routine tasks but also complex issues. It is also efficient in using AI tools to manage marketing teams, like various social media platforms, publishing content there, and utilizing the comment moderation feature. 

Cresta is the top choice for the conversational AI platform that relies on AI-based live and post-call agent support. It offers analytics and manages customer service interactions, aiming to improve them further. Not just providing customer support, but Cresta is equally good at managing sales and collections, and can easily be implemented by a diverse range of industries like insurance, travel, and telecommunications. 

An ideal AI automation tool for call centres, Balto offers live prompts to assist agents while on call. On the other hand, it monitors the conversations and keeps on suggesting to the agents to stay on the conversation while maintaining the quality. It is efficient to handle complex questions, which are sometimes hard to tackle even by humans. It offers voice support and works constantly to improve the overall customer satisfaction and experience. 

While looking for AI automation tools to power your customer services, these 5 tools can be your go-to options before you finalize the ideal one for your business model. All these AI tools consist of everything that your business might require for a seamless customer service experience.